Returns & Exchanges

Returns and exchanges must be submitted through the RainSisters return portal and shipped within 21 days of receiving your order.

The returned parcel does not need to be delivered to RainSisters within this period, but the return or exchange request must be submitted and the parcel must be shipped within 21 days.

If you are unable to ship your return within this period due to exceptional circumstances, please contact us as soon as possible

Please submit your return or exchange request through the RainSisters return portal:
https://returns.rainsisters.com/

You will be able to choose from the available return and exchange options in the portal.

Returned items must be unused, in their original condition, and returned in original packaging.

Please make sure the item is returned:

• unused and clean;
• without stains, damage, or missing parts;
• with original tags attached;
• identifiable by order number, customer name, or proof of purchase.

If an item is returned damaged, stained, incomplete, worn, or without original packaging, the return may be rejected or return deductions may apply.

Once your return has been received by RainSisters, the refund processing and review usually processes within 3–5 working days.

After the refund has been processed, your bank or card provider may take additional time to make the funds visible in your account.

Yes. You can choose an exchange option in the RainSisters return portal.

Exchange availability depends on product availability at the time your request is processed. If you would like to secure the replacement item sooner, we recommend choosing Instant Exchange when available.

Please submit your return request through the RainSisters return portal: https://returns.rainsisters.com

After submitting your request, you can return the parcel using either:

• the RainSisters provided DHL return label;
• your own tracked shipping service.

If you choose your own shipping provider, please use a tracked service and send the tracking number to RainSisters. You are responsible for the shipping costs and safe delivery of the parcel. RainSisters cannot take responsibility for parcels delayed, lost, damaged, or not delivered by your chosen shipping provider.

Please make sure your parcel can be identified by order number, customer name, or proof of purchase.

Returns must be submitted through the RainSisters return portal and shipped within 21 days of receiving your order.

If your return is shipped after the 21-day period, RainSisters may issue store credit only, based on the original purchase amount.

If exceptional circumstances prevent you from shipping your return within this period, please contact us before the deadline.

The RainSisters return portal will show the return options available for your order. Available options may depend on the item, order value, product availability, and return conditions.

Options & How they work:

• Refund

Once your return has been received, inspected, and approved, the refund is issued to your original payment method.

• Store credit

Once your return has been received, inspected, and approved, store credit is issued as a RainSisters gift card and sent to your email.

• Exchange after return

Your exchange is processed after the returned item has been received and inspected. The selected replacement item is subject to availability.

• Instant Exchange

The replacement item is reserved immediately and prepared for shipment as soon as possible. Funds are reserved on your credit card and released after your return has been received and inspected. 

Please contact RainSisters at: info@rainsisters.com

To help us review your request faster, please include:

• your order number;
• your name;
• return tracking number, if available;
• photos, if the item is damaged, incorrect, stained, or defective;
• a short explanation of the issue.

Please submit your exchange request through the RainSisters return portal:
https://returns.rainsisters.com/

You will be able to choose from the available exchange options in the portal.

With Exchange after return, your replacement item is processed only after your returned item has been received and inspected.

Please note that the selected replacement item is not reserved while your return is in transit and may no longer be available by the time your return is processed.

If the selected item is no longer available, RainSisters may contact you to arrange an alternative option, such as:

• another size;
• another product;
• store credit;
• refund, if eligible.

Instant Exchange allows the replacement item to be reserved immediately and prepared for shipment as soon as possible.

Funds are reserved on your credit card through Stripe. Once your return has been received and inspected, the reservation is released.

This option is recommended if you would like to secure the replacement item before it sells out.

RainSisters provides a DHL return label for exchanges.

For exchanged items valued at 150 EUR or above, exchange shipping is free when using the RainSisters provided DHL return label.

For exchanged items valued below 150 EUR, the customer covers the full return shipping cost. The applicable shipping cost is charged before the exchange is processed.

If you choose your own shipping provider, you are responsible for the shipping costs and safe delivery of the parcel. RainSisters cannot take responsibility for parcels delayed, lost, damaged, or not delivered by your chosen shipping provider.

Additional costs or deductions may apply if the returned item is not in its original condition, is returned without proper packaging, or causes additional shipping costs

Sale items can be exchanged, depending on product availability.

During sale periods, we recommend choosing Instant Exchange when available, as this helps reserve the replacement item before it sells out.

If you choose Exchange after return, the selected item is not reserved and may no longer be available by the time your return is received and inspected.

RainSisters provides a DHL return label for returns and exchanges.

If you choose to use the RainSisters-provided DHL return label, it will be available in the return portal or sent to you by email.

Please print the label and contact your local DHL Express to arrange pick-up or drop-off.

Please note that drop-off is available only at DHL Express locations. Some DHL partner locations may not be able to scan the return label.

The RainSisters-provided DHL return label expires 21 days after you receive your order.

Your return or exchange request must be submitted, and the parcel must be shipped, within this period.

Yes. You may return the parcel using your own tracked shipping provider.

Please send the parcel to:

SIA “Rain Sisters”
Mūkusalas iela 25-69
Zemgales priekšpilsēta
Rīga, LV-1004
Latvia
Phone: +371 29 553 939

If you choose your own shipping provider, please use a tracked service and send the tracking number to RainSisters. You are responsible for the shipping costs and safe delivery of the parcel.

RainSisters cannot take responsibility for parcels delayed, lost, damaged, or not delivered by your chosen shipping provider.

Yes. If you use your own shipping provider, please email your tracking number to:
info@rainsisters.com

This helps RainSisters identify your parcel and process your return faster.

If you use the RainSisters-provided DHL return label, tracking is handled through the return label.

Return shipping time depends on your location and shipping method.

Returns sent with the RainSisters-provided DHL return label usually arrive within one week.

If you use your own shipping provider, delivery time depends on the carrier you choose. Postal services may take longer than DHL and can take more than one month in some cases.

RainSisters provides a DHL return label for returns and exchanges.

For returned items valued at 150 EUR or above, exchanges are free when using the 

RainSisters provided DHL return label. Refunds using the RainSisters provided DHL return label are reduced by a 10 EUR return shipping deduction.

For returned items valued below 150 EUR, the full return shipping cost is covered by the customer. This applies to both refunds and exchanges. The cost is deducted from the refund or charged before the exchange is processed.

If you choose your own shipping provider, you are responsible for the shipping costs and safe delivery of the parcel.

Deductions may apply if:

• the RainSisters provided DHL return label is used for a refund;
• the returned item value is below 150 EUR;
• the item is not returned in its original condition;
• the item is damaged, worn, stained, incomplete, or missing parts;
• the item is returned without original packaging;
• the return causes additional shipping costs.

Returned items must be unused and in their original condition.

If an item is returned with stains, signs of wear, damage, or other condition issues, the return may be rejected or deductions may apply after inspection.

If a cleaning attempt is possible, a 10 EUR cleaning deduction may apply. If the stain cannot be cleaned, up to 50% of the coat price may be deducted.

Please return the coat in its original packaging.

If the original packaging is not used and this increases return shipping costs, an additional deduction may apply.

Once your return has been received and inspected, RainSisters will notify you by email.

If the return is approved, the refund will be issued to your original payment method.

Once your return has been received, inspected, and approved, RainSisters usually processes the refund within 3–5 working days.

Your bank or card provider may take additional time to make the funds visible in your account.

If your refund has not appeared in your account, please first check with your bank, card provider, or financial institution.

If you have not received a “refund processed” email from RainSisters within 10 days after your returned parcel was delivered to us, please contact us at:
info@rainsisters.com

Please include your order number and return tracking number, if available.

Yes. The final refund amount may change if return shipping costs or return deductions apply.

Deductions may apply if:

• the RainSisters provided DHL return label is used for a refund;
• the returned item value is below 150 EUR;
• the item is returned damaged, stained, incomplete, worn, or not in its original condition;
• the item is returned without original packaging and this increases return shipping costs.

Volume discounts may also be adjusted if the remaining purchase no longer qualifies for the original discount.

If you choose store credit, it will be issued as a RainSisters gift card after your return has been received, inspected, and approved.

The gift card will be sent to your email and can be used in the RainSisters online store.

No. RainSisters gift cards have no expiration date.

A gift card does not need to be used all at once. If you have more than one gift card, they can be used to fully or partially cover an order.

If an item was purchased using a RainSisters gift card, the eligible return value will be issued as store credit.

The return amount cannot be refunded to a previous original payment method if the order was paid with a gift card.

If you are unsure how your return will be processed, please contact RainSisters before submitting your return request.

Return options for gift orders may depend on how the original order was placed and paid for.

Please contact RainSisters with the order number before submitting a gift return, so we can confirm the available return options.