Ordering details

Shipping, Returns & Exchanges

We offer free worldwide shipping on orders over €200. You can return and exchange your order within 21 days of receiving it.
We mainly ship with DHL or similar courier partners.

Please note! Our orders may require a signature to ensure safe and secure delivery. If you won’t be home to sign, please consider using your work/different address.

Depending on your shipping country, customs and taxes may apply:

European Union (EU) – No additional customs fees. VAT is included in the order total.

United Kingdom (UK) – No additional customs fees. VAT is included in the order total.

United States (US) – Due to recent changes in import taxes and duties, we want to make things easier for our customers. That’s why we cover half of the surcharge ourselves - only 10% is added to your order, while we take care of the rest (Please note that this charge is non-refundable in case of returns).

Norway – customs handling fee payable at check-out to avoid duties and taxes at import.

Other countries – Duties and taxes may apply according to local regulations. Our shipping partners may contact you to complete necessary customs clearance procedures.

Submit your return request via our returns portal here: https://rainsisters.loopreturns.com/