Return & Exchange Policy

Returns:

If you have received our coat, but it doesn't meet your expectations, you can return it. Our refund policy lasts for 21 days after you have received the parcel. In this time period you have to let us know you are returning (by submitting a return request at rainsisters.com or by reaching us at info@rainsisters.com) and ship out the parcel using our provided return label (or any other tracked service, see section "Return shipping" below). We don't expect to receive the actual parcel in this time period. If 21 days have gone by and you haven't shipped out the parcel, unfortunately we can’t offer you a refund or exchange.

Should you encounter any challenges in returning the coat within the specified 21-day timeframe, please promptly notify us. We are committed to providing assistance and, upon request, will consider extending the return window to accommodate unforeseen circumstances.
In the event of a coat return is shipped out beyond the initial 21-day period, only store credit will be issued, reflecting the original purchase amount.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Deductions and partial refunds:

There are certain situations where only partial refunds are granted:
* 10EUR is deducted when using our provided return label and returning for refund. If you require us to provide a return label from another shipping company, we'll deduct the shipping cost difference as compared to our usual cost of return.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error or shipping accidents. In case we receive coat with stains, we keep the right to delay the refund until cleaning attempt is finished, and can withhold cleaning cost from the refund: 10€ for successful cleaning, 50% of the coat's price in case the spot is not possible to clean out.
* Please return the coat in its original packaging. Failure to do so may result in a larger deduction, depending on the shipping cost difference as compared to our usual cost of return.
* Custom-made coats (see below).

When exchanging the item for another, the back and forth shipping with our provided return label is free. However, we retain rights to require additional payment in cases mentioned above: if the returned coat is not in its original condition, or if the return shipping cost is larger than usual due to other packaging or shipping company used.

Return shipping:

With return label provided by us:

To return your product, you can ask us for a return label by writing to info@rainsisters.com (print the label and call your local DHL to organize a pick-up). The return label will expire 21 days after you have received the order.
If you receive a refund, part of the cost of return shipping (10EUR) will be deducted from your refund. 

Please return the coat in its original packaging. Failure to do so may result in a deduction of more than 10EUR from the refund amount, depending on the actual shipping costs.

Alternative return shipping options, paid by you:

Alternatively, you can mail your product to: SIA "Rain Sisters", Zaļumu iela 2a, Garupe, Carnikavas nov., LATVIA, LV-2163 (please, add phone number +371 29 396 394).

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. In this case you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please make sure that we can identify your returned coat - you can keep the original shipping label on the parcel (so that the original order number is visible), or you can include a note in the box with your name and order number. The best is if you send us an email to info@rainsisters.com and inform about the tracking number for the return.

Depending on where you live, the time it may take for your return to reach us may vary - it takes up to one week when using the DHL return label, and it might be 2 to 6 weeks when using the post.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please see the Returns section above for the standard deductions and partial refund rules.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Volume discounts might be reversed at partial refunds if the discount is not applicable for the remaining purchase.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rainsisters.com.

Exchanges:

 

When exchanging the item for another, the back and forth shipping is free. However, we retain rights to require additional payment in cases mentioned above under "Deductions and partial refunds": if the returned coat is not in its original condition, or if the return shipping cost is larger than usual due to other packaging used (when using our provided return label).

Exchanges during the SALE

NO EXCHANGES DURING THE SALE PERIOD! 

If you wish to exchange the coat to a different size or style, we suggest you order a new coat and we'll refund the first order once we have received the returned coat back from you.

We only replace items if they are defective or damaged. If you need to exchange it for the same item (different size or different model), send us an email at info@rainsisters.com and send your item to us (see section "Return shipping" above).

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns and refunds of custom-made pieces:

A coat is considered custom-made if one or more of the following are true: you have sent your measurements; the coat isn't one of the standard sizes we offer; the coat isn't one of the standard models we offer (you have chosen different coat fabric print); we have informed you about the price and shipping time.

If the coat is custom-made for you but you are not fully satisfied when receiving your order, you can return it, but we keep the rights to only refund 50% of the total order price.