Return Policy

Returns:

If you have received our coat, but it doesn't meet your expectations, you can return it. Our refund policy lasts for 21 days after you have received the parcel. In this time period you have to let us know you are returning (by submitting a return request at rainsisters.com or by reaching us at info@rainsisters.com) and ship out the parcel using our provided return label (or any other tracked service, see section "Return shipping" below). We don't expect to receive the actual parcel in this time period. If 21 days have gone by and you haven't shipped out the parcel, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Custom-made coats (see below).

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item (different size or different model), send us an email at info@rainsisters.com and send your item to us (see section "Return shipping" below). When exchanging the item for other the back and forth shipping is free. 

Return shipping:

To return your product, you can ask us for a return label by writing to info@rainsisters.com (print the label and call your local DHL to organize a pick-up). If you receive a refund, the cost of return shipping (10EUR) will be deducted from your refund. 

Alternatively, you can mail your product to: SIA "Rain Sisters", Zaļumu iela 2a, Garupe, Carnikavas nov., LATVIA, LV-2163 (+371 29 396 394).
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. In this case you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your return to reach us may vary - it takes up to one week when using the DHL return label, and it might be 2 weeks to 6 weeks when using the post.

When exchanging the item for other the back and forth shipping is free.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Volume discounts might be reversed at partial refunds if the discount is not applicable for the remaining purchase.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rainsisters.com.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item (different size or different model), send us an email at info@rainsisters.com and send your item to us (see section "Return shipping" below).

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns and refunds of custom-made pieces:

A coat is considered custom-made if one or more of the following are true: you have sent your measurements; the coat isn't one of the standard sizes we offer; the coat isn't one of the standard models we offer (you have chosen different coat fabric print); we have informed you about the price and shipping time.
If the coat is custom-made for you but you are not fully satisfied when receiving your order, you can return it, but we keep the rights to only refund 50% of the total order price.